Atelier Studio Help

For studios · Settings

Text messaging

Set up a text number for your studio and send class reminders and updates by text.

Last updated 9 October 2026

Text messages get read fast, so they are great for class reminders and last-minute updates. Text messaging is an optional feature. Your studio gets its own text number, and every text your clients receive comes from that number.

Turning it on

Text messaging is not on for every studio by default. When it is turned on for your account, a Texting page appears under Administration. Open it to set up your number.

Setting up your number

The Texting page walks you through setup:

  1. Business details. Your legal business name, EIN, business type, address, and website. We fill in what we already know about your studio.
  2. Contact details. The email and phone number for customer questions. When a client replies HELP to one of your texts, they get this phone number and email. Also add the person we can contact if we have a question about your business.
  3. Your text number. You can add up to three area codes you would like for your number. We start with the area code of your studio’s phone number. We try them in the order you added them. If you leave this empty, we choose a number for you. We cannot promise a specific area code.
  4. Review and submit. Read the cost, the refund policy, and the SMS terms. Accept the terms, then submit.

What happens after you submit

After you submit, we set up everything for you. You do not need to do anything else. The Texting page shows where you are:

  • Setting up your number. We are getting your studio’s phone number.
  • Waiting for message approval. Our messaging provider is reviewing the messages your studio will send. This can take a few days. No action is needed from you. If it takes longer than usual, our team is already working on it.
  • We are finishing your setup. Our team is completing one step on our side. No action is needed from you.
  • Active. You are live, and your studio can send text messages. You also get an email and a notice in Atelier Studio.

Your studio goes live only when your number is ready and all of your messages are approved. Until then, no texts are sent. Emails keep working the whole time.

Some studios are registered under their own business name instead of ours. If that applies to you, the page shows two extra steps, a business review and a program review, and setup can take longer.

Cost

  • A one-time $50 setup fee. There is no monthly texting fee on any plan.
  • Your plan includes a number of texts each month. Texts beyond that are billed on your next invoice at about $0.01 per text. The review step on the Texting page shows the number for your plan.
  • Refund policy: if we cannot set up texting for your studio, you get a full refund. After your text number is set up, the fee is non-refundable.
  • If your studio’s fee is waived, the page shows that and you are not charged.

How you pay

  • Paying by card. We charge the fee right after your number request is sent. If the card is declined, your request stays in place. The page shows a message with a link to Update payment method. When the fee is paid, setup continues.
  • Paying by bank account. A bank payment takes a few business days to clear. We wait until it clears before we ask for your number. If the payment fails, the page tells you, and you can try again or change your payment method.

If we need to check your business details

Sometimes the carriers cannot approve the business details of a studio that is registered under its own name. The Texting page then shows We need to check your business details. Our team will contact you. You do not need to submit anything again, and you are not charged a second time.

If your last attempt did not go through and the page shows your form again, check your details and submit again. If your payment already went through, the page says so, and you are not charged again.

What your clients see

  • Texts come from your studio’s own number and include your studio’s name.
  • Clients can reply STOP at any time to stop getting texts from your studio.
  • Clients can reply HELP to get your studio’s phone number and email.
  • Texts are sent between 8:30 AM and 8:30 PM in the client’s time zone. A text that would go out outside those hours waits until the morning.
  • Your studio’s texts are sent by text message only. They are not sent through WhatsApp.

What it is for

With texting on, you can:

  • Add text reminders to your notifications, alongside email.
  • Send a quick text to everyone in a class, for example about a room change.