Booking policies

Your policies decide what happens around bookings — when someone can cancel for a refund, what counts as a no-show, and how waitlists behave. Open Settings → Policies.

What you can set

Each section opens up to its own options:

• Cancellation & no-show — your cancellation window, whether a refund is automatic, and how no-shows are handled.
• Booking settings — waitlist behavior, whether payment is required to book, and other booking rules.
• Membership settings — whether members can pause, and how memberships are managed.
• Installment payment failures and event eligibility — for studios using payment plans and events.

Make your changes and select Save Changes.